4 CUSTOMER SUPPORT SUPPLY CHAIN PRODUCTION CLINICAL STUDIES

• Communication with partners
• Treatment of complaints/settlement of differences with customers

- Unilog’s Warehouse Management System administration

• Import Management
• Order Management
• Management of Returns
• Supporting functions (distribution, supplies, inventories, etc.)

- Delivery/receipt of order files through the interface
- Printing of receipts
- Provision of information to partners regarding imports
- Document Management
- Unilog Portal

• Real time update of partners on arrival of expected deliveries

- eAberon

• Access of partners to basic screens of Unilog’s Warehouse Management System through the web

-Order taking
]]> - Smooth operation
- Long-term partnerships
- Quality Management Systems

• cGMP, GDP, ISO 9001:2000

- Order Storage and Order Picking in storage spaces where temperature is controlled

• 2°-8°C
• 15°-15°C
• -20°C

- Distribution to:

• Medical Warehouses/Unions
• Pharmacies
• Hospitals
• Patients
• Doctors
• Selected cosmetic stores

- Delivery Management

• Delivery throughout Greece
• Urgent delivery within the same day
• Transportation in certified vehicles
• Certified vehicles where temperature is controlled 2°-8°C
• Certified product packages 2°-8°C

- Management of Returns
- Recall Management

• Lot Management with possibility of full traceability
• Management of recalled products

- Spare-parts logistics of the highest technology

• Delivery to technicians, end consumers
• Delivery through intermediate stations, Pick-up / Drop-off
• Urgent delivery within 2-4 hours in the regions of Attica and of Thessaloniki
• Service 24/7
• Reverse logistics

- Cash on Delivery Management
- Reporting ]]>

Modern Authenticity labels packaging lines using thermal printing heads of the latest technology.

Bundling of produced units.

Qualified scientific personnel.

Secondary packaging.

Product re-packaging.

Current capacity: 150 million units/year

Strict SOPs for the administration of products which are to be sent for the National Organization for Medicine marking.

Quality control throughout all productive stages.

Completion of the necessary documents per batch (Logbooks - Line Clearance - In Process contol - Deviation Reports).

Electronic surveillance of the application of Authenticity Bands.

Monthly reconciliation report for usage of Authenticity Labels per customer.

Stock management through a computerized system.

Management and storage of back-up samples per product bundle.

Management and storage of product dossiers.

Inspection of incoming Packaging Material.

Qualified personnel appointed by public authorities (National Organization for Medicine)

Final release of product by Qualified Personnel.

Quality Agreements with customers

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Receipt & Storage of IPs.

Storage in secure areas controlled with Access Control System.

Daily monitoring and recording of storage conditions with respect to crucial parameters (Temperature - Relative Humidity - Conditions of Hygiene).

Temperature controlled storage areas (2°-8°C & 15°-25°C).

Packaging & Delivery of Medicine to Research Centers throughout the country.

Provisions of real time information to customers through the portal regarding the exact date and time of deliveries.

Handling of Medicine Returned by Research Centers.

Storage of Research Medicine that is to be destroyed in specially designed and locked storage spaces.

Stock management through a computerized system.

Qualified and trained, permanent personnel.

Quality assurance of products, in accordance with the rules of Good Clinical Practices).

Supervision, coordination and management of the work by a Qualified Person.

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